DELIVERY

Shipping Costs and Times

Please allow 24 to 48 business hours for your order to be prepared and dispatched. Delivery time will then depend on the chosen carrier, with an average of 48 to 72 business hours for standard delivery in Metropolitan France, with the countdown starting from dispatch.

Delivery times are indicative and depend on external factors correlated with transport conditions. Refeel Naturals cannot be held responsible for a delivery delay, and shipping costs will not be eligible for a refund. The order cannot be canceled for the reasons mentioned in accordance with our cancellation conditions below.

We also invite you to consider the order date, as any order placed the day before and during the weekend is prepared and shipped on the next business day. This delay cannot be considered a late delivery.

RETURNS

Return Period

In accordance with current regulations, for metropolitan France, you have a period of 14 days from the receipt of your order to request a return of products.

To facilitate the processing of your return, we need the following information:

• The order number concerned by your return request 
• The list of products concerned 
• The reason for the return
• A photograph of the product in its current condition

As a reminder, if you return your order, the free products must also be returned. Be careful, products received that are not part of the designated order when making the return request will be considered as products received in excess. Please also note that return fees are applicable to each order individually.

Product Condition

The legal right of withdrawal cannot be exercised if the products have been opened or used after delivery and cannot be returned for reasons of hygiene or health protection.

Products must be returned in their original packaging and condition. If the case or bottle/jar has been opened, we cannot accept returns.

We therefore ask you to ensure that the products are returned in their original packaging, by placing them back in their cardboard case to ensure the secure return of the products. In this context, you are responsible.

Any product returned damaged, particularly due to a lack of protection in unsuitable packaging, will be considered a damaged product and will not be refunded.

Return Procedure

1- Send your return request by email to retour@refeelnaturals.com specifying the following information:

• The order number concerned by your return request
• List of products concerned
• The reason for the return
• A photograph of the product in its current condition

2- Enter your return on the platform Sympl | Return slip

3- Send the return package at your own expense to the address indicated on your return slip.

The package will be sent to our warehouse to be received, checked, and then processed by our teams. If your return is compliant, the refund will be made as soon as possible.

Please note, returned products must also be part of the original package and must not be from a previous claim. In this case, customer service will offer you a suitable solution.

EXCHANGES

We do not offer exchanges. If you do not wish to keep your products and they have not been opened, we invite you to consult our return conditions.

ORDER MODIFICATION OR CANCELLATION

We do not modify orders once they are confirmed.

Cancellation will only be possible if the order is still awaiting preparation, by contacting us by email at hello@refeelnaturals.com. Once preparation has begun, we will no longer be able to intervene, and the shipment will be made.