Shipping policy


Refeel Naturals deliveries are made by the Post or Mondial Relay.
Refeel Naturals delivers its products directly from home or relaying and does not have physical outlets (off list of official resellers).

The average delivery time in Metropolitan France products is 2 to 5 working days according to the countries and means of deliveries. These deadlines are indicative by carriers and in no way refepel natural.

Shipping costs

Delivery charges are indicated before payment of the order.

In some non-member countries of the European Union it is possible that the Buyer may be subject to additional customs and shipping costs. Refeel Naturals will not be held responsible for the payment of these additional charges and is borne by the consumer to learn about the customs fees and taxes of the country in which he is.

Transportation and damage

If the goods are delivered with obvious transport damage, the buyer must inform the delivery company, without delay and to come into contact with the Refeel Naturals customer service immediately to allow the latter to process Claims as soon as possible. Complaints about Delivery Delivery Damage After Delivery Day may not be taken into account by Refeel Naturals.

Delivery methods

Delivery is made up of the transfer to the customer of physical possession or product control.

The delivery is made at the delivery address indicated by the customer, being specified that it must be the residence address of the customer, a natural person of his choice or a legal person (delivery to his company ) Delivery can not be done in hotels, nor to postal boxes. The customer must ensure the accuracy and completeness of the data he provides. The customer is required to always update his personal information. In the event of an error in the wording of the recipient's coordinates, Refeel Naturals can not be held responsible for the impossibility of delivering products.

Refeel Naturals undertakes to make its best efforts to deliver the products ordered by the Customer as soon as possible, these deadlines being indicated as an indication. However, if the ordered products have not been delivered within thirty (30) days from the provision of the order, for any other reason that the force majeure or the fact of the customer, the sale may be resolved to The written request of the Customer under the conditions laid down in Articles L. 216-2, L. 216-3 and L. 241-4 of the Consumer Code. The sums paid by the customer will then be returned at the latest in the fourteen (14) days following the date of termination of the contract, to the exclusion of any compensation or retained.

Refeel Naturals will not be able to see his liability for delivery delays and the consequences that could result. In the case where the parcel would be returned to the company, a second delivery will be made at the customer's expense. If the parcel is returned again to the sender there will be no new shipping and the additional delivery charges will be deemed acquired to the company.


The buyer has the following payment options:

Credit card (blue, Visa, Eurocard, MasterCard). Your transaction will be performed securely.